"It was a Panasonic 50-inch TV they had on special it was like $200 off," said Tim Seymore as he talked about his Black Friday purchase.
On the biggest shopping day of the year Seymore made a pretty big purchase at Best Buy in Spartanburg. He bought a $953 plasma TV. He says a few hours later "buyer's remorse" set in and he asked for a refund.
"(Best Buy) made this post void saying it's voided and the money will go back," said Seymore as he pointed to the record of the post void and receipt.
That was the day after Thanksgiving and he's still waiting on his full refund.
"They took it out in two seconds then here it is almost 3 weeks and they haven't put it back in," he said.
Best Buy manager Justin Carter says this was just a ball of bad experiences on Black Friday. He says a post void can take up to 30 days to process. But he told us Best Buy has released the money and it's only a matter of time before it shows up in Mr. Seymore's bank account.
Best Buy spokesperson Jill Nezworski went on to say, "Best Buy can definitely prove that we did an immediate reversal the same day as the post-void (11/28/08). While Best Buy followed all guidelines, we regret that our customer was inconvenienced by this experience. We were happy to find that Mr. Seymore has received the credit from his bank today."
"Best Buy is stating that my bank got the money my bank does not have the money," said Seymore.
Arthur State Bank Card Services Manager Kim Randall told us the bank's policy is to turn over money to their customers as soon as they get it from the credit card company. They say that didn't happen until Wednesday afternoon. Randall says she immediately credited the account once they received the money.
So we can't track down exactly where the money was for all this time but we do know it's now finally back in Mr. Seymore's pocket.
7 On Your Side wants to make sure making a return is easy to do. The Better Business Bureau says the best way to do that is to do the following:
-Know the policies. Some stores only issue credits or have final sales.
-Pay with a credit card for more protection. Under the "Fair Credit Billing Act" you have the right to dispute the bill and your liability for fraudulent charges is limited to $50.
-Ask about restocking fees. Some merchants charge a restocking or "open box" fee for returns of electronics products or large-ticket items.
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