Talk about patience. Ken Kaliski says he waited 10 hours for DISH Network to show up and finish the installation of his satellite service.
"They said they'd be out the house between 12 and 5," said Kaliski. "So we sat here and waited and about 4 o'clock my wife called and said, 'Are you on your way?' and they said, 'No, somebody cancelled the appointment. I said, 'Nobody cancelled the appointment' and they said, 'Well, we have a cancellation' and my wife turned around and she said, 'No, I think somebody's covering up a mistake'."
Kaliski said DISH rescheduled for the next day, but said after another 5 hour wait no one showed.
"They said, 'Unfortunately we have no one to come out to service you that we are overloaded and we don't have enough people to do the hook up'," he said.
When 7 On Your Side started asking DISH about his complaint Kaliski said the CEO made a personal call to his home and sent someone out to finish the work the very next day.
The DISH Network spokesperson issued this statement:
"DISH Network apologizes for the inconvenience to Ms. Kaliski. Once made aware, however, we were able to reach out to her and work together to resolve the situation."
Now Kaliski hopes his complaint will help others avoid the same problems.
"No show, no call, like they tell you at work when there's a no show, no call you're fired," Kaliski said.
What about those long wait times? We asked DISH to comment about the typical 5 hour wait time they give customers when they ask for a service call. DISH Network sent us this comment:
"The window allots for calls and assignments that may be a bit more complicated than expected. For example, some installations or other issues may be very quick and easy to fix while others may require a bit more time. Because those complex installation scenarios are possible, the five-hour window provides the most accurate estimated time of arrival for our customers."
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