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    <title>Problem Solvers for WSPA</title>
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    <dc:language>en</dc:language>
    <dc:creator>WSPA</dc:creator>
    <dc:rights>Copyright 2009</dc:rights>
    <dc:date>2009-11-21T12:16:41-05:00</dc:date>

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          <title>Easley Woman: AT&amp;amp;T Won&#8217;t Bury My Telephone Line</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/easley_woman_att_wont_bury_my_telephone_line/29484/</link>
          <description><![CDATA[
An Upstate family pays for a phone line and high speed Internet but say they can&#8217;t use it because AT&amp;T won&#8217;t bury the line.           ]]></description>
          <pubDate>Tue, 10 Nov 2009 17:59:44 EST</pubDate>
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         <item>
          <title>Greenville Neighbors: Fire Hydrant Has Been Gushing Water For Months</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/greenville_neighbors_fire_hydrant_has_been_gushing_water_for_months/29068/</link>
          <description><![CDATA[
Neighbors in one Upstate community says a fire hydrant has been gushing for months. We took their concerns to Greenville Water System and the answers we got may surprise you.           ]]></description>
          <pubDate>Mon, 02 Nov 2009 17:48:09 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/greenville_neighbors_fire_hydrant_has_been_gushing_water_for_months/29068/#When:22:48:09Z</guid>
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         <item>
          <title>Patient: Getting Doctors to Accept Medicaid is Tough</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/patient_getting_doctors_to_accept_medicaid_is_tough/28670/</link>
          <description><![CDATA[
Getting approved for Medicaid didn&#8217;t help one Upstate woman enough. She says every doctor&#8217;s office she called turned her away. Dianne Derby pushed her problem into the hands of the decision makers and found a way for you to get the health care you need.           ]]></description>
          <pubDate>Thu, 29 Oct 2009 17:30:26 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/patient_getting_doctors_to_accept_medicaid_is_tough/28670/#When:22:30:26Z</guid>
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         <item>
          <title>DIRECTV Customer Learns Tough Lesson About Rebate Offer</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/directv_customer_learns_tough_lesson_about_rebate_offer/28714/</link>
          <description><![CDATA[
One Upstate man we met said he didn&#8217;t even know the satellite TV deal he signed up for with DIRECTV was part of a rebate.           ]]></description>
          <pubDate>Mon, 26 Oct 2009 18:10:48 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/directv_customer_learns_tough_lesson_about_rebate_offer/28714/#When:23:10:48Z</guid>
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         <item>
          <title>Heartstep Helps Elderly Woman&#8217;s Need Reach More Than 1600 Potential Volunteers</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/heartstep_helps_elderly_womans_need_reach_more_than_1600_potential_voluntee/28486/</link>
          <description><![CDATA[
An elderly woman says years ago vandals destroyed her AC unit leaving her shivering through winters and sweating through the summers. Now, thanks to the Heartstep Foundation, more than 1600 people now know about her need.           ]]></description>
          <pubDate>Wed, 21 Oct 2009 18:16:20 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/heartstep_helps_elderly_womans_need_reach_more_than_1600_potential_voluntee/28486/#When:23:16:20Z</guid>
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         <item>
          <title>Greenville Woman Says Finance Company for LA Weight Loss Wants Money Even Though Business is Closed</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/greenville_woman_says_finance_company_for_la_weight_loss_wants_money_even_t/28381/</link>
          <description><![CDATA[
An Upstate woman says the finance company for LA Weight Loss wants money for products she says she never received.           ]]></description>
          <pubDate>Mon, 19 Oct 2009 18:18:02 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/greenville_woman_says_finance_company_for_la_weight_loss_wants_money_even_t/28381/#When:23:18:02Z</guid>
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          <title>Greer Family Frustrated by Unwanted Calls</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/greer_family_frustrated_by_unwanted_calls/27164/</link>
          <description><![CDATA[
7 On Your Side met a family that was getting calls at their home at all hourse from people upset with Wells Fargo.           ]]></description>
          <pubDate>Mon, 21 Sep 2009 18:47:46 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/greer_family_frustrated_by_unwanted_calls/27164/#When:23:47:46Z</guid>
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          <title>Spartanburg Bride Says Changing Name With Charter Was A Hassle</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/spartanburg_bride_says_changing_name_with_charter_was_a_hassle/26857/</link>
          <description><![CDATA[
An Upstate bride tried to change her name on her account with Charter Communications but claims it was more trouble than it was worth.           ]]></description>
          <pubDate>Tue, 15 Sep 2009 16:36:42 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/spartanburg_bride_says_changing_name_with_charter_was_a_hassle/26857/#When:21:36:42Z</guid>
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         <item>
          <title>Greer Tenant Concerned About Dangers of Dead Trees</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/greer_tenant_concerned_about_dangers_of_dead_trees/26510/</link>
          <description><![CDATA[
A tree dangerously close to falling has a Greer tenant up in arms.&nbsp;              ]]></description>
          <pubDate>Wed, 09 Sep 2009 13:02:34 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/greer_tenant_concerned_about_dangers_of_dead_trees/26510/#When:18:02:34Z</guid>
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         <item>
          <title>Union Man Says SCDOT Responsible for Flooding in His Yard</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/union_man_says_scdot_responsible_for_fooding_in_his_yard/26469/</link>
          <description><![CDATA[
A Union man says his yard gets flooded with trash and other debris every time he gets a big rain, and he says the SC Department of Transportation is to blame.           ]]></description>
          <pubDate>Tue, 08 Sep 2009 15:13:51 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/union_man_says_scdot_responsible_for_fooding_in_his_yard/26469/#When:20:13:51Z</guid>
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          <title>Laurens Man Says Video Professor Free Trial Cost Him Big Money</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/laurens_man_says_video_professor_free_trial_cost_him_big_money/26413/</link>
          <description><![CDATA[
We&#8217;ve all heard of free trial offers but does the word &#8220;free&#8221; come with strings attached? One Laurens man says the steps he had to go through for his free trial through Video Professor weren&#8217;t worth the hassle and it cost him big bucks.           ]]></description>
          <pubDate>Mon, 07 Sep 2009 15:52:17 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/laurens_man_says_video_professor_free_trial_cost_him_big_money/26413/#When:20:52:17Z</guid>
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         <item>
          <title>Simpsonville Woman Gets Nearly $50,000 Disability Payment After Long Wait</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/simpsonville_woman_gets_nearly_50000_disability_payment_after_long_wait/25372/</link>
          <description><![CDATA[
A Simpsonville woman is due nearly 50,000 from the Social Security Administration but she says getting that money has been impossible.           ]]></description>
          <pubDate>Wed, 19 Aug 2009 16:58:16 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/simpsonville_woman_gets_nearly_50000_disability_payment_after_long_wait/25372/#When:21:58:16Z</guid>
        </item>
    
         <item>
          <title>Easley Family Says Home Warranty Company Won&#8217;t Help</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/easley_family_says_home_warranty_company_wont_help/25304/</link>
          <description><![CDATA[
An Easley family said they have been without a working air conditioner on and off for several months. They said their home warranty company is to blame.           ]]></description>
          <pubDate>Tue, 18 Aug 2009 16:38:16 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/easley_family_says_home_warranty_company_wont_help/25304/#When:21:38:16Z</guid>
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         <item>
          <title>Condemned Home in Greenville County Still Standing Nearly A Year Later</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/condemned_home_in_greenville_county_still_standing_nearly_a_year_later/24841/</link>
          <description><![CDATA[
An eyesore for a community has neighbors in Greenville County fed up. They say they&#8217;ve waited nearly a year for the county to demolish a condemned property but can&#8217;t get the answers they wanted.           ]]></description>
          <pubDate>Mon, 10 Aug 2009 22:07:59 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/condemned_home_in_greenville_county_still_standing_nearly_a_year_later/24841/#When:03:07:59Z</guid>
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         <item>
          <title>USDA Will Work with SC on Food Stamp Delay</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/usda_will_work_with_sc_on_food_stamp_delay/23417/</link>
          <description><![CDATA[
The USDA says they were not aware of the delay in people receiving their monthly food stamp benefits for July.           ]]></description>
          <pubDate>Tue, 14 Jul 2009 22:45:02 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/usda_will_work_with_sc_on_food_stamp_delay/23417/#When:03:45:02Z</guid>
        </item>
    
         <item>
          <title>Wellford Family Waiting on Unemployment Extension in Desperate Need</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/wellford_family_waiting_on_unemployment_extension_in_desperate_need/23059/</link>
          <description><![CDATA[
The wait for an unemployment check has put one family that reapplied for benefits into a desperate situation.           ]]></description>
          <pubDate>Wed, 08 Jul 2009 22:44:23 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/wellford_family_waiting_on_unemployment_extension_in_desperate_need/23059/#When:03:44:23Z</guid>
        </item>
    
         <item>
          <title>Simpsonville Man Says Havertys Wouldn&#8217;t Give Refund for Damaged Sofa</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/simpsonville_man_says_havertys_wouldnt_give_refund_for_damaged_sofa/21968/</link>
          <description><![CDATA[
A Simpsonville man says within an hour of the delivery of his new sofa he realized it was damaged. When he tried to return it the store wouldn&#8217;t give him his money back.           ]]></description>
          <pubDate>Wed, 24 Jun 2009 16:18:50 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/simpsonville_man_says_havertys_wouldnt_give_refund_for_damaged_sofa/21968/#When:21:18:50Z</guid>
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         <item>
          <title>Homeowner Wants DHEC and Jonesville to Stop Raw Sewage Spills in His Yard</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/homeowner_wants_dhec_and_jonesville_to_stop_raw_sewage_spills_in_his_yard/21811/</link>
          <description><![CDATA[
When 7 On Your Side started asking questions about a family with a raw sewage problem outside of their home they started seeing results.           ]]></description>
          <pubDate>Mon, 22 Jun 2009 17:24:17 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/homeowner_wants_dhec_and_jonesville_to_stop_raw_sewage_spills_in_his_yard/21811/#When:22:24:17Z</guid>
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         <item>
          <title>Mother Says Bank of America Charged $100 to Close Deceased Son&#8217;s Account</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/mother_says_bank_of_america_charged_100_to_close_deceased_sons_account/21175/</link>
          <description><![CDATA[
An Upstate woman says when she tried to close her deceased son&#8217;s checking account Bank of America hit the account with a $100 fee.           ]]></description>
          <pubDate>Tue, 16 Jun 2009 17:31:54 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/mother_says_bank_of_america_charged_100_to_close_deceased_sons_account/21175/#When:22:31:54Z</guid>
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          <title>Anderson Man Says He Waited 10 Hours for DISH Installation</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/anderson_man_says_he_waited_10_hours_for_dish_installation/21013/</link>
          <description><![CDATA[
We&#8217;ve all heard about service calls that ask you to wait at your home for hours before someone shows up. But what if you stayed home two days in a row and no one showed up?            ]]></description>
          <pubDate>Mon, 15 Jun 2009 17:20:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/anderson_man_says_he_waited_10_hours_for_dish_installation/21013/#When:22:20:00Z</guid>
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          <title>Upstate Woman Says DSS Sent Paternity Results for Another Man</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/upstate_woman_says_dss_sent_paternity_results_for_another_man/18316/</link>
          <description><![CDATA[
An Upstate woman asked DSS to send her the results of a paternity test she requested but she got results intended for someone else. Dianne Derby found out what&#8217;s being doing to make sure it doesn&#8217;t happen again.           ]]></description>
          <pubDate>Wed, 03 Jun 2009 20:27:11 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/upstate_woman_says_dss_sent_paternity_results_for_another_man/18316/#When:01:27:11Z</guid>
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          <title>Blind Man: Social Security Says I Can Work but I Can&#8217;t</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/blind_man_social_security_says_i_can_work_but_i_cant/18283/</link>
          <description><![CDATA[
A blind man tells us he can&#8217;t work but says the Social Security Administration says he can.           ]]></description>
          <pubDate>Tue, 02 Jun 2009 18:00:41 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/blind_man_social_security_says_i_can_work_but_i_cant/18283/#When:23:00:41Z</guid>
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          <title>Greenville Tenant Says Raw Sewage Spilled Into Home and Yard</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/greenville_tenant_says_raw_sewage_spilled_into_home_and_yard/18247/</link>
          <description><![CDATA[
An Upstate renter says he had raw sewage backing up into his home and draining into his yard but he says he couldn&#8217;t get his landlord or the state to help. Dianne Derby gets him the help he needs.           ]]></description>
          <pubDate>Mon, 01 Jun 2009 17:10:40 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/greenville_tenant_says_raw_sewage_spilled_into_home_and_yard/18247/#When:22:10:40Z</guid>
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          <title>Phonebook Ad Not What Upstate Business Owner Wanted</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/phonebook_ad_not_what_upstate_business_owner_wanted/18131/</link>
          <description><![CDATA[
An Upstate electrician says his business couldn&#8217;t survive without the phone calls he receives from ads he has placed in local phone books. But he says one company didn&#8217;t give him what he asked for.           ]]></description>
          <pubDate>Wed, 27 May 2009 17:49:57 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/phonebook_ad_not_what_upstate_business_owner_wanted/18131/#When:22:49:57Z</guid>
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          <title>Spartanburg Homeowner Says City Drain Leaves Garbage On His Property</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/spartanburg_homeowner_says_city_drain_leaves_garbage_on_his_property/17901/</link>
          <description><![CDATA[
A Spartanburg homeowner&#8217;s backyard is filled with garbage, bugs, and debris and he says the City of Spartanburg is to blame.           ]]></description>
          <pubDate>Tue, 19 May 2009 17:05:02 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/spartanburg_homeowner_says_city_drain_leaves_garbage_on_his_property/17901/#When:22:05:02Z</guid>
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          <title>Social Security Administration Says Upstate Man Was Dead</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/social_security_administration_says_upstate_man_was_dead/17868/</link>
          <description><![CDATA[
An Upstate man asked for our help when the Social Security Administration mixed up his sister-in-law&#8217;s death records and listed his brother as deceased instead.           ]]></description>
          <pubDate>Mon, 18 May 2009 22:23:28 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/social_security_administration_says_upstate_man_was_dead/17868/#When:03:23:28Z</guid>
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          <title>Problem Solver: TV Service Contract Complaint</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_tv_service_contract_complaint/17236/</link>
          <description><![CDATA[
One Upstate woman we met spent hundreds on contracts for her TV but when it came time for repair she says she was left in the dark. Dianne Derby took charge of her complaint.           ]]></description>
          <pubDate>Mon, 04 May 2009 17:38:54 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_tv_service_contract_complaint/17236/#When:22:38:54Z</guid>
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         <item>
          <title>Problem Solver: Downed Cable Line Fixed</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_downed_cable_line_fixed/17082/</link>
          <description><![CDATA[
He says a snow storm nearly two months ago brought down a long cable line in his neighborhood but he couldn&#8217;t get Charter to take car of the problem. Dianne Derby got it fixed in no time.           ]]></description>
          <pubDate>Wed, 29 Apr 2009 14:44:41 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_downed_cable_line_fixed/17082/#When:19:44:41Z</guid>
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          <title>Problem Solver: Viewer Gets New Washer/Dryer Set</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_viewer_gets_new_washer_dryer_set/17043/</link>
          <description><![CDATA[
An Upstate family says they had nearly a dozen visits from servicemen to their home but the problem wasn&#8217;t solved. So we sent Dianne Derby to see what she could do.           ]]></description>
          <pubDate>Tue, 28 Apr 2009 16:19:50 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_viewer_gets_new_washer_dryer_set/17043/#When:21:19:50Z</guid>
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          <title>Problem Solver: Teen Gets Prom Dress and More</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_teen_gets_prom_dress_and_more/16848/</link>
          <description><![CDATA[
For some, buying a prom dress in this tough economy isn&#8217;t an option. Problem Solver Dianne Derby helps one teen feel like a queen for a day.
           ]]></description>
          <pubDate>Wed, 22 Apr 2009 17:10:33 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_teen_gets_prom_dress_and_more/16848/#When:22:10:33Z</guid>
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          <title>Problem Solver: Hospital Writes&#45;Off Bill for ER Visit</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_hospital_writes-off_bill_for_er_visit/16607/</link>
          <description><![CDATA[
7 On Your Side Problem Solver Dianne Derby took over her complaint and tells you how to get the attention you want in an ER.           ]]></description>
          <pubDate>Tue, 14 Apr 2009 22:07:39 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_hospital_writes-off_bill_for_er_visit/16607/#When:03:07:39Z</guid>
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          <title>Problem Solver: Dipple Plumbing Clears Sewer Line</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_dipple_plumbing_clears_sewer_line/16451/</link>
          <description><![CDATA[
A backed up sewer line has caused big problems for one Upstate couple. They haven&#8217;t been able shower or use the restroom for a month! When our Problem Solver Dianne Derby found out about their mess she knew something had to be done. She tracks down a business that came to the rescue in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 08 Apr 2009 16:43:33 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_dipple_plumbing_clears_sewer_line/16451/#When:21:43:33Z</guid>
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         <item>
          <title>Problem Solver: Allstate Awning Claim</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_allstate_awning_claim/16420/</link>
          <description><![CDATA[
When a storm causes damage to your home you depend on your insurance to take care of your claim. But one woman says her insurance company wasn&#8217;t willing to help until 7 on your side started asking questions. Dianne Derby has the story in a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 07 Apr 2009 17:37:02 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_allstate_awning_claim/16420/#When:22:37:02Z</guid>
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          <title>Problem Solver: Dingy Water Cleared Up</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_dingy_water_cleared_up/16373/</link>
          <description><![CDATA[
Dingy water has left an Upstate family struggling to get answers from their water company. They say the won&#8217;t drink it, don&#8217;t want to bathe in it and say it&#8217;s messed up the bathtub and toilets in their home. Dianne Derby helped get their water cleared up in a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Mon, 06 Apr 2009 17:01:10 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_dingy_water_cleared_up/16373/#When:22:01:10Z</guid>
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          <title>Problem Solver: Collection Calls Stop</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_collection_calls_stop/16240/</link>
          <description><![CDATA[
If you&#8217;ve ever been behind on a debt you know you&#8217;ll be hearing from collectors. But what would you do if a company was calling you about a bill you thought was resolved more than a decade ago? Dianne Derby met one man who says he was getting calls about a 15-year old bill. She got the calls to stop and tells you how you can do the same in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 01 Apr 2009 22:00:43 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_collection_calls_stop/16240/#When:03:00:43Z</guid>
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          <title>Problem Solver: AT&amp;amp;T Cuts Phone Service</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_att_cuts_phone_service/16203/</link>
          <description><![CDATA[
It&#8217;s tough to be patient when you pay a bill but it doesn&#8217;t get credited to your account. It&#8217;s even worse when a service you depend on gets cut off because of the mistake. 7 On Your Side met one couple who&#8217;s phone was disconnected even though they forked over the cash. Dianne Derby has more in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 31 Mar 2009 22:06:32 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_att_cuts_phone_service/16203/#When:03:06:32Z</guid>
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          <title>Problem Solver: Medical Billing Mess</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_medical_billing_mess/16145/</link>
          <description><![CDATA[
Paying a medical bill on your own can seem near impossible. One Upstate man we spoke with dished out more than $4000 when Medicare wouldn&#8217;t cover his bill.&nbsp; Dianne Derby put his concern in the right hands and found out how you can take back control in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Mon, 30 Mar 2009 17:00:37 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_medical_billing_mess/16145/#When:22:00:37Z</guid>
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          <title>Problem Solver: Woman Dies Before Getting Social Security Benefits</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_woman_dies_before_getting_social_security_benefits/15997/</link>
          <description><![CDATA[
Last year we introduced you to a 32-year-old woman dying of cancer who waited years for the Social Security Adminsitration to approve her disability claim. With our help last August it was approved. Sadly, Jennifer Satterfield passed away earlier this month. She died before she could even get all of her money. Dianne Derby has more in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 25 Mar 2009 21:59:25 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_woman_dies_before_getting_social_security_benefits/15997/#When:02:59:25Z</guid>
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          <title>Problem Solver: High Electric Bill</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_high_electric_bill/15870/</link>
          <description><![CDATA[
Is your electric bill breaking your bank? One woman says hers was so high she was using almost her entire check from social security to pay her monthly bill.            ]]></description>
          <pubDate>Mon, 23 Mar 2009 16:59:48 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_high_electric_bill/15870/#When:21:59:48Z</guid>
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          <title>Problem Solver: Parents Want to Claim Child on Return</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_parents_want_to_claim_child_on_return/15731/</link>
          <description><![CDATA[
An Upstate couple says they couldn&#8217;t get tax credit for their adopted child because someone else already claimed their child on a tax return! Dianne Derby dug into their problem and found out what you can do if you have problems with your tax refund. It&#8217;s a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 17 Mar 2009 22:38:05 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_parents_want_to_claim_child_on_return/15731/#When:03:38:05Z</guid>
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          <title>Problem Solver: Bundle Billing</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bundle_deals/15640/</link>
          <description><![CDATA[
With so many offers to bundle your telecom services it&#8217;s tough to pick the best deal. One Upstate woman thought she had a great offer until her bill came and it was nearly two times what she expected. Dianne Derby helped her through her hassle and finds out what you need to remember before you strike a deal. It&#8217;s a 7 On Your Side Problem Solver.
&nbsp;  &nbsp;            ]]></description>
          <pubDate>Mon, 16 Mar 2009 17:00:05 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bundle_deals/15640/#When:22:00:05Z</guid>
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          <title>Problem Solver: Customer Says Alltel Disconnected Line After 20 Years</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_customer_says_alltel_disconnected_line_after_20_years/15460/</link>
          <description><![CDATA[
He&#8217;s been a cell phone customer since before most of us even had one but he says after more than 20 years with the same cell number Alltel suddenly cut him off. With his business on the line he called 7 On Your Side. Our Dianne Derby helped get him back to work and made sure other customers wouldn&#8217;t face the same thing.           ]]></description>
          <pubDate>Tue, 10 Mar 2009 17:14:50 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_customer_says_alltel_disconnected_line_after_20_years/15460/#When:22:14:50Z</guid>
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          <title>Problem Solver: Sears Customer Warranty Battle</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_sears_customer_warranty_battle/15367/</link>
          <description><![CDATA[
Stuck in the cold with no way to get heat an Upstate couple says Sears gave them the cold shoulder when they tried to get what they wanted out of their extended warranty. Our Dianne Derby turned up the heat and had their problem solved in a matter of days. Plus she finds out your rights are when you dish out the cash for that extra warranty coverage in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Mon, 09 Mar 2009 15:14:15 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_sears_customer_warranty_battle/15367/#When:20:14:15Z</guid>
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          <title>Problem Solver: Melting Cell Phone Has Family Heated Up</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_melting_cell_phone_has_family_heated_up/14980/</link>
          <description><![CDATA[
A melting cell phone has one Upstate family heated up. They say the device nearly caught on fire while their teen grandson was holding and they say Alltel told them they&#8217;d have to fork over nearly $100 to replace their defective phone. Dianne Derby digs into their problem and finds out if cell phone insurance is really worth it in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 24 Feb 2009 16:54:08 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_melting_cell_phone_has_family_heated_up/14980/#When:21:54:08Z</guid>
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          <title>Problem Solver: Flight School Closes</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_flight_school_closes/14711/</link>
          <description><![CDATA[
7 On Your Side wants to make sure you know what to do if a company you spent money with shuts down before you get what you paid for.           ]]></description>
          <pubDate>Mon, 16 Feb 2009 17:19:56 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_flight_school_closes/14711/#When:22:19:56Z</guid>
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          <title>Problem Solver: Timeshare Company Offers Refund</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_timeshare_company_offers_refund/14210/</link>
          <description><![CDATA[
These days we&#8217;re all looking for a good deal and some needed rest. So when one Upstate family won a chance to get discounted hotel rooms they jumped at the opportunity. But little did they know they were being pushed into a sales pitch that cost them thousands of dollars. Dianne Derby helps them get through their dilemma in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 03 Feb 2009 21:00:28 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_timeshare_company_offers_refund/14210/#When:02:00:28Z</guid>
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          <title>Problem Solver: Tenant Faces Flooding</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_tenant_faces_flooding/14001/</link>
          <description><![CDATA[
Renters rights it&#8217;s a topic 7 on your side hears about every day. So when we learned about problems an Upstate apartment complex was having with their landlord we knew we had to find out what could be done to help. Dianne Derby tells you what rights tenants have when their landlord won&#8217;t take care of repairs. It&#8217;s a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 28 Jan 2009 17:21:07 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_tenant_faces_flooding/14001/#When:22:21:07Z</guid>
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          <title>Problem Solver: Mailing Mixup for DISH Network Bill</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_mailing_mixup_for_dish_network_bill/13908/</link>
          <description><![CDATA[
It&#8217;s an easy mistake to do! You write a check for a bill and put it in the wrong envelope. But what do you do when the wrong company cashes it? An Upstate family says they accidentally mailed their power bill to DISH Network but they say the company cashed the check anyway. Dianne Derby helps clear up their mistake in this 7 on your side Problem Solver.           ]]></description>
          <pubDate>Mon, 26 Jan 2009 18:04:27 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_mailing_mixup_for_dish_network_bill/13908/#When:23:04:27Z</guid>
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          <title>Problem Solver: Best Buy Replaces Laptop</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_best_buy_replaces_laptop/13141/</link>
          <description><![CDATA[
Most of us can relate to the frustration of working on a computer and not being able to get it to do what you want. It&#8217;s even worse when you fork over the cash and it stops working shortly after you bought it.           ]]></description>
          <pubDate>Wed, 07 Jan 2009 17:00:12 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_best_buy_replaces_laptop/13141/#When:22:00:12Z</guid>
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          <title>Family Gets Help With Medical Billing Error</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_medical_billing_error/13055/</link>
          <description><![CDATA[
Anyone who&#8217;s ever argued with their health insurance program over the denial of a claim knows it can be a tough fight.           ]]></description>
          <pubDate>Mon, 05 Jan 2009 18:01:22 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_medical_billing_error/13055/#When:23:01:22Z</guid>
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          <title>Problem Solver: Charter Internet Service</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_charter_internet_service/12884/</link>
          <description><![CDATA[
For those of us who depend on the Internet for work or school not being able to get online can mean disaster. That&#8217;s why an Upstate couple contacted 7 On Your Side. She and her husband go to school online and couldn&#8217;t afford to miss anymore assignments when their Charter Internet stopped working. Dianne Derby helps get them back to work in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Fri, 02 Jan 2009 16:15:16 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_charter_internet_service/12884/#When:21:15:16Z</guid>
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          <title>Problem Solver: Social Security $24,000 Back Pay</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_24000_back_pay/12849/</link>
          <description><![CDATA[
7 On Your Side has aired several stories this year about the enormous backlog of disability cases with the Social Security Administration. Recently we learned about another applicant who was actually approved for more than $20,000 in back pay but hadn&#8217;t received it for nearly 8 months. News Channel 7&#8217;s Dianne Derby turns up the heat and asks the SSA why it takes media involvement to get an applicant the attention they need.            ]]></description>
          <pubDate>Tue, 30 Dec 2008 17:49:39 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_24000_back_pay/12849/#When:22:49:39Z</guid>
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          <title>Problem Solver: ADT Customer Outraged</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_adt_customer_outraged/12707/</link>
          <description><![CDATA[
If you have an alarm system in your home you may want to double check that it&#8217;s working. An Upstate couple found out their alarm system with ADT wasn&#8217;t working properly for nearly 10 months even though the company was taking their money! Dianne Derby got them their money back and more in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Fri, 26 Dec 2008 17:30:45 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_adt_customer_outraged/12707/#When:22:30:45Z</guid>
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          <title>Problem Solver: Customers Say Toys &#8220;R&#8221; Us Sold Their Bikes</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_customers_say_toys_r_us_sold_their_bikes/12708/</link>
          <description><![CDATA[
Imagine purchasing bikes for your children as Christmas presents and being told they were sold when you came to pick them up from Toys &#8220;R&#8221; Us. Two Upstate families were faced with that horrible news just two days before Santa&#8217;s arrival. Dianne Derby took on their holiday headache in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 24 Dec 2008 22:08:50 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_customers_say_toys_r_us_sold_their_bikes/12708/#When:03:08:50Z</guid>
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          <title>Problem Solver: Wal&#45;Mart Honors Exchange</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_wal-mart_honors_exchange/12655/</link>
          <description><![CDATA[
We all assume making an exchange should be an easy thing. Well think again! The Custis family knows this all too well. When they used their receipt to try to make an exchange at Wal-Mart they were told &#8220;no&#8221;. Our Dianne Derby came to their rescue and let&#8217;s you know what your rights are as a consumer. It&#8217;s a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 23 Dec 2008 20:48:09 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_wal-mart_honors_exchange/12655/#When:01:48:09Z</guid>
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          <title>Problem Solver: Best Buy Refund Wait</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_best_buy_refund_wait/12475/</link>
          <description><![CDATA[
A nearly $1000 dollar Black Friday purchase turned into a holiday headache when an Upstate couple tried to make a return at Best Buy. Now, nearly 3 weeks later they still don&#8217;t have a full refund. Dianne Derby tells you how to make holiday returns a breeze in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 17 Dec 2008 17:56:30 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_best_buy_refund_wait/12475/#When:22:56:30Z</guid>
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          <title>Problem Solver: Mattress Replaced</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_mattress_replaced/12432/</link>
          <description><![CDATA[
Getting enough sleep at night isn&#8217;t a luxury it&#8217;s a necessity for good health. That&#8217;s according to the Centers for Disease Control. So when an Upstate couple&#8217;s sleep continued to be interrupted by problems with their new mattress they asked 7 On Your Side for help. Dianne Derby took on their issue and let&#8217;s you know how to get the most out of your mattress in this 7 On Your Side Problem Solver.
           ]]></description>
          <pubDate>Tue, 16 Dec 2008 17:04:03 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_mattress_replaced/12432/#When:22:04:03Z</guid>
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          <title>Problem Solver: WWII Letter on a Record Revealed</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_wwii_letter_on_a_record_revealed/12385/</link>
          <description><![CDATA[
It&#8217;s a priceless gift for the daughter of a World War II Navy sailor: A &#8220;Letter on a Record&#8221; shows up 65 years after he died in the war.            ]]></description>
          <pubDate>Mon, 15 Dec 2008 21:17:04 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_wwii_letter_on_a_record_revealed/12385/#When:02:17:04Z</guid>
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          <title>Problem Solver: Medicare Insurance Plan Complaint</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_medicare_insurance_plan_complaint/12199/</link>
          <description><![CDATA[
No one likes to battle with insurance companies about a claim. When one Upstate man&#8217;s Medicare advantage insurance plan wouldn&#8217;t pay his lab bill he asked 7 On Your Side for help. Dianne Derby made sure the company heard their gripe and let&#8217;s you know where to go if you can&#8217;t get what you want from your insurance company. It&#8217;s a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 10 Dec 2008 20:36:40 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_medicare_insurance_plan_complaint/12199/#When:01:36:40Z</guid>
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          <title>Problem Solver: Bridge Repair to Help Firefighter Response Time</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bridge_repair_to_help_firefighter_response_time/12097/</link>
          <description><![CDATA[
A bridge needing repair from the state has left firefighters in one Upstate community racing against time to fight fires. Fire officials have asked 7 On Your Side to push for help getting the bridge fixed. Our Dianne Derby helped get them the attention they need in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Mon, 08 Dec 2008 17:23:19 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bridge_repair_to_help_firefighter_response_time/12097/#When:22:23:19Z</guid>
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          <title>Problem Solver: Home Warranty Complaint</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_home_warranty_complaint/11858/</link>
          <description><![CDATA[
Home warranties&#8230;are they worth the investment or just a waste of time and money?&nbsp; Seven On Your Side took that question to our legal expert after we continued to get complaints about American Home Shield. What we found out may surprise you. Dianne Derby has more in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Tue, 02 Dec 2008 17:11:38 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_home_warranty_complaint/11858/#When:22:11:38Z</guid>
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          <title>Problem Solver: Social Security Sends $50,000</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_sends_50000/11615/</link>
          <description><![CDATA[
When you wait years for the government to approve your disability insurance request there&#8217;s no doubt you need that money. One woman who called us said the Social Security Administration took months to send her more than $50,000 in back pay. Our Dianne Derby helped get the the money for her in no time. It&#8217;s a 7 On Your Side Problem Solver.&nbsp;              ]]></description>
          <pubDate>Tue, 25 Nov 2008 16:18:15 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_sends_50000/11615/#When:21:18:15Z</guid>
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          <title>Problem Solver: Disability Cases Moving Faster Through SSA</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_disability_cases_moving_faster_through_ssa/11470/</link>
          <description><![CDATA[
Since our story &#8220;Denied for Disability&#8221; aired earlier this month so many of you have asked for our help with your disability claim. Well we have good news for applicants who have waited more than 2 years for their hearing. In the last few weeks Greenville&#8217;s hearing office has made decisions on a record number of cases and nearly 1000 more have been moved to other offices to get processed faster. Dianne Derby has more in this follow up to a 7 On Your Side Problem Solver &#8220;Denied for Disability&#8221;.           ]]></description>
          <pubDate>Fri, 21 Nov 2008 18:08:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_disability_cases_moving_faster_through_ssa/11470/#When:23:08:00Z</guid>
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          <title>Problem Solver: Suburban Services Employees Want Paychecks</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_suburban_services_employees_want_paychecks/11412/</link>
          <description><![CDATA[
Former and current employees of Suburban Services tell News Channel 7 they are not getting paid and checks they do receive are bouncing.           ]]></description>
          <pubDate>Thu, 20 Nov 2008 18:01:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_suburban_services_employees_want_paychecks/11412/#When:23:01:00Z</guid>
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         <item>
          <title>Problem Solver: Volunteers Build Wheelchair Ramp</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_volunteers_build_wheelchair_ramp/11037/</link>
          <description><![CDATA[
A prisoner in his own home. That&#8217;s what a disabled man tells us he feels like every day. He has a newly made customized wheelchair paid for by medicaid but no way of using it because he can&#8217;t get it in or out of his mobile home. Dianne Derby helped set him free and finds out which agencies can help with home construction projects. It&#8217;s a 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Wed, 19 Nov 2008 17:30:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_volunteers_build_wheelchair_ramp/11037/#When:22:30:00Z</guid>
        </item>
    
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          <title>Problem Solver: Garden Ridge Honors Exchange</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_garden_ridge_honors_exchange/11139/</link>
          <description><![CDATA[
An Upstate couple spent hundreds of dollars on a lighted Christmas tree that didn&#8217;t work only to be told &#8220;no&#8221; when they tried to exchange it at Garden Ridge. Dianne Derby went to bat for them and finds out what you need to look out for the next time you hit the stores.           ]]></description>
          <pubDate>Fri, 14 Nov 2008 16:26:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_garden_ridge_honors_exchange/11139/#When:21:26:00Z</guid>
        </item>
    
         <item>
          <title>DHEC May Close Rural Health Clinics</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/dhec_may_close_rural_health_clinics/11117/</link>
          <description><![CDATA[
The state budget crunch means South Carolina&#8217;s environmental and health agency will likely close some of its rural health clinics.            ]]></description>
          <pubDate>Fri, 14 Nov 2008 11:57:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/dhec_may_close_rural_health_clinics/11117/#When:16:57:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Missing Unemployment Checks</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_missing_unemployment_checks/11084/</link>
          <description><![CDATA[
After weeks of waiting for his unemployment checks to arrive an Upstate man called on News Channel 7 for help. Dianne Derby helped track down his money in this 7 On Your Side Problem Solver.
           ]]></description>
          <pubDate>Thu, 13 Nov 2008 17:12:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_missing_unemployment_checks/11084/#When:22:12:00Z</guid>
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         <item>
          <title>Problem Solver: Social Security Disability Backlog</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_disability_backlog/10758/</link>
          <description><![CDATA[
It&#8217;s a monstrous problem, one we hear about dozens of times each day here at News Channel 7. Viewers in our area filing for Social Security Disability insurance benefits and waiting years for answers. Sadly, some die before they even get a final answer from the government. So what&#8217;s being done to help and how is the backlog here, one of the worst in the country, getting reduced? Dianne Derby gets to the bottom of it in this 7 On Your Side Problem Solver.           ]]></description>
          <pubDate>Thu, 06 Nov 2008 17:34:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_disability_backlog/10758/#When:22:34:00Z</guid>
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          <title>Problem Solver: Woman Casts Absentee Ballot</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_woman_casts_absentee_ballot/10583/</link>
          <description><![CDATA[
Having the right to vote is something one elderly woman wasn&#8217;t willing to give up. When she didn&#8217;t receive her absentee ballot her daughter contacted 7 On Your Side for help.           ]]></description>
          <pubDate>Mon, 03 Nov 2008 18:09:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_woman_casts_absentee_ballot/10583/#When:23:09:00Z</guid>
        </item>
    
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          <title>Problem Solver: Home Warranty Company Complaint</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_home_warranty_company_complaint/10504/</link>
          <description><![CDATA[
It&#8217;s the third story we&#8217;ve aired about a home warranty company this year. Each time, the viewer tells us the company won&#8217;t take care of their claim and each time 7 On Your Side gets it resolved.            ]]></description>
          <pubDate>Fri, 31 Oct 2008 17:16:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_home_warranty_company_complaint/10504/#When:22:16:00Z</guid>
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         <item>
          <title>Disability Questions to be Answered by SC Bar Volunteers</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/disability_questions_to_be_answered_by_sc_bar_volunteers/10493/</link>
          <description><![CDATA[
Disability questions to be answered on WSPA            ]]></description>
          <pubDate>Fri, 31 Oct 2008 14:17:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/disability_questions_to_be_answered_by_sc_bar_volunteers/10493/#When:19:17:00Z</guid>
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         <item>
          <title>Problem Solver: Customer Says Toxic Spill Damaged SUV</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_customer_says_toxic_spill_damaged_suv/10460/</link>
          <description><![CDATA[
A toxic spill that happened earlier this year in the Upstate is still causing problems for one family. The spill happened on 13 miles of roads around Lyman. Officials say the waste was the harmful chemical Chromium. Now, months later, one family says their insurance company is taking too long to honor their claim for damage to their car.            ]]></description>
          <pubDate>Thu, 30 Oct 2008 22:24:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_customer_says_toxic_spill_damaged_suv/10460/#When:03:24:00Z</guid>
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          <title>Problem Solver: Raw Sewage Spills Into Spartanburg Home</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_raw_sewage_spills_into_spartanburg_home/10410/</link>
          <description><![CDATA[
Imagine having 300 gallons of raw sewage pouring out of your toilet and sink? One Spartanburg family says they were left with tens of thousands of dollars worth of damage when it happened to them. Dianne Derby shows you how it happened and what could be done to prevent it.            ]]></description>
          <pubDate>Wed, 29 Oct 2008 18:17:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_raw_sewage_spills_into_spartanburg_home/10410/#When:23:17:00Z</guid>
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          <title>Problem Solver: TracFone Customer Gets Minutes Back</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_tracfone_customer_gets_minutes_back/10148/</link>
          <description><![CDATA[
It can be tough to pick a cell phone provider with so many plans available so many people turn to prepaid plans to avoid contracts and have more control. But one Upstate man says he lost that power when he tried to get minutes he paid for transferred to another phone.           ]]></description>
          <pubDate>Wed, 22 Oct 2008 17:52:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_tracfone_customer_gets_minutes_back/10148/#When:22:52:00Z</guid>
        </item>
    
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          <title>Problem Solver: Heating Assistance</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_heating_assistance/10040/</link>
          <description><![CDATA[
A troubled economy has many of you thinking about how you will be able to afford to heat your home this winter. With the recent drop in temps we&#8217;ve already had people asking 7 On Your Side to help. As Dianne Derby reports the economy has left many agencies that typically help wondering where the money will come from this year.           ]]></description>
          <pubDate>Mon, 20 Oct 2008 17:31:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_heating_assistance/10040/#When:22:31:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Overdraft Fees</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_overdraft_fees/10019/</link>
          <description><![CDATA[
Overdraft fees got you over the edge? One Upstate man is downright angry over hundreds of dollars in fees his bank hit him with instead of declining his purchases.            ]]></description>
          <pubDate>Sun, 19 Oct 2008 18:04:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_overdraft_fees/10019/#When:23:04:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Greenville Water Problem</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_greenville_water_problem/9804/</link>
          <description><![CDATA[
Imagine if every time your neighbor turned on their water&#8230;your water pressure went down? A Mauldin family says they&#8217;ve complained to Greenville Water System but couldn&#8217;t get it fixed until 7 On Your Side helped their voices get heard.            ]]></description>
          <pubDate>Tue, 14 Oct 2008 18:52:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_greenville_water_problem/9804/#When:23:52:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Charter Collections Dispute</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_charter_collections_dispute/9750/</link>
          <description><![CDATA[
A letter from a collection agency is enough to make most people pay a past due bill. But what if the bill wasn&#8217;t yours but your credit was in jeopardy?           ]]></description>
          <pubDate>Mon, 13 Oct 2008 17:54:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_charter_collections_dispute/9750/#When:22:54:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: LA Weight Loss Store Closing</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_la_weight_loss_store_closing/9548/</link>
          <description><![CDATA[
What do you do if the weight loss program you signed up with shut down? Good news is there&#8217;s a way to get your money back.           ]]></description>
          <pubDate>Wed, 08 Oct 2008 17:00:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_la_weight_loss_store_closing/9548/#When:22:00:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Home Warranty Company Covers Repair</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_home_warranty_company_covers_repair/9228/</link>
          <description><![CDATA[
An Upstate man says his home warranty company has given him more trouble than the policy was worth.           ]]></description>
          <pubDate>Wed, 01 Oct 2008 17:40:01 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_home_warranty_company_covers_repair/9228/#When:22:40:01Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Neighborhood Flooding</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_neighborhood_flooding/9177/</link>
          <description><![CDATA[
Imagine if a big rainstorm came through your neighborhood and left you in 4 feet of water. That&#8217;s what neighbors in one Upstate community say they&#8217;ve had to deal with for several years. So when they asked us for help we asked the county what could be done.           ]]></description>
          <pubDate>Tue, 30 Sep 2008 17:30:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_neighborhood_flooding/9177/#When:22:30:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Bats Invade Gaffney Rental Home</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bats_invade_gaffney_rental_home/9125/</link>
          <description><![CDATA[
Gone batty. An Upstate neighbor worries for the health and safety of her family when bats invade her rental home.            ]]></description>
          <pubDate>Mon, 29 Sep 2008 17:05:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bats_invade_gaffney_rental_home/9125/#When:22:05:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: ProCaulk Phone Order</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_procaulk_phone_order/8567/</link>
          <description><![CDATA[
Shopping for a product or service by phone can be a convenient way to get what you want but one upstate man says he&#8217;ll never do it again. He says when he ordered a caulking kit he saw in a television ad for ProCaulk he was charged 4 times what he expected to pay.           ]]></description>
          <pubDate>Tue, 16 Sep 2008 17:12:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_procaulk_phone_order/8567/#When:22:12:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Third&#45;Party Charges</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_third_party_charges/8525/</link>
          <description><![CDATA[
What would you do if unauthorized third party charges showed up on your monthly phone bill? Dianne Derby helps one Hodges couple through their troubles and tells you what to do if this happens to you.           ]]></description>
          <pubDate>Mon, 15 Sep 2008 18:36:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_third_party_charges/8525/#When:23:36:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Hotels.com Sends $50 Gas Card</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_hotelscom_sends_50_gas_card/8299/</link>
          <description><![CDATA[
One Upstate couple says the $50 in gas they were promised from Hotels.com wasn&#8217;t so easy to get. So our Dianne Derby got it for them.           ]]></description>
          <pubDate>Tue, 09 Sep 2008 18:34:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_hotelscom_sends_50_gas_card/8299/#When:23:34:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Credit Report Website Issues Refund</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver/8011/</link>
          <description><![CDATA[
A good credit score is essential when you need to borrow money and there are plenty of websites willing to help you get it but at what cost? A North Carolina couple says one website did them more harm than good.            ]]></description>
          <pubDate>Tue, 02 Sep 2008 18:10:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver/8011/#When:23:10:00Z</guid>
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         <item>
          <title>Problem Solver: Disability Insurance Approved</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_disability_insurance_approved/7659/</link>
          <description><![CDATA[
Social Security approves disability insurance request for woman with terminal cervical cancer.           ]]></description>
          <pubDate>Mon, 25 Aug 2008 18:43:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_disability_insurance_approved/7659/#When:23:43:00Z</guid>
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         <item>
          <title>Problem Solver: Social Security Disability Benefits</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_disability_benefits/7039/</link>
          <description><![CDATA[
News Channel 7&#8217;s Dianne Derby fights to get disablity benefits approved for a woman with terminal cervical cancer.           ]]></description>
          <pubDate>Mon, 11 Aug 2008 17:28:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_social_security_disability_benefits/7039/#When:22:28:00Z</guid>
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         <item>
          <title>Problem Solver: Building Without Air for Weeks</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_building_without_air_for_weeks/6810/</link>
          <description><![CDATA[
Residents who live in a government housing building in downtown Greenville have been without air for nearly three weeks.           ]]></description>
          <pubDate>Tue, 05 Aug 2008 18:10:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_building_without_air_for_weeks/6810/#When:23:10:00Z</guid>
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         <item>
          <title>Problem Solver: Child Support Enforcement Sends Refund</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_child_support_enforcement_sends_refund/6749/</link>
          <description><![CDATA[
It&#8217;s payback time for a man who served jail time for failing to pay child support for a child he later proved wasn&#8217;t his.
           ]]></description>
          <pubDate>Mon, 04 Aug 2008 17:13:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_child_support_enforcement_sends_refund/6749/#When:22:13:00Z</guid>
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         <item>
          <title>Problem Solver: Bee Infestation Comes to an End</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bee_infestation_comes_to_an_end/6639/</link>
          <description><![CDATA[
People in one Spartanburg neighborhood are buzzing about a bee infestation that has taken over part of a woman&#8217;s home. Dianne Derby is there as the bees are hauled away. It&#8217;s a follow-up to a 7 On Your Side Problem Solver.
           ]]></description>
          <pubDate>Fri, 01 Aug 2008 11:02:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_bee_infestation_comes_to_an_end/6639/#When:16:02:00Z</guid>
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         <item>
          <title>Problem Solver: Beekeeper To Rid Home of Bees</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_beekeeper_to_rid_home_of_bees/6568/</link>
          <description><![CDATA[
A Spartanburg woman says she&#8217;s had to close off a room of her home because she can&#8217;t afford the cost to get rid of a massive bee problem. 7 On Your Side Problem Solver Dianne Derby helps her find a beekeeper at a fraction of the cost.           ]]></description>
          <pubDate>Wed, 30 Jul 2008 16:58:01 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_beekeeper_to_rid_home_of_bees/6568/#When:21:58:01Z</guid>
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         <item>
          <title>Problem Solver: Anderson Street Gets New Water Lines</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_anderson_street_gets_new_water_lines/6502/</link>
          <description><![CDATA[
A dirty tap water problem in Anderson is finally getting cleared up after 7 On Your Side asks the city to investigate.            ]]></description>
          <pubDate>Tue, 29 Jul 2008 16:37:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_anderson_street_gets_new_water_lines/6502/#When:21:37:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Insurance Company Storm Damage Claim</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_insurance_company_storm_damage_claim/6448/</link>
          <description><![CDATA[
When she couldn&#8217;t get the help she needed to dispute a decision made by her insurance company 7 On Your Side got it for her. Find out how you can fight back against a decision you think isn&#8217;t fair.            ]]></description>
          <pubDate>Mon, 28 Jul 2008 17:11:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_insurance_company_storm_damage_claim/6448/#When:22:11:00Z</guid>
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         <item>
          <title>Problem Solver: Contractor Problems</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/contractor_problems/6020/</link>
          <description><![CDATA[
What can you do when a contractor won&#8217;t make good on a promise? One Upstate viewer learned how difficult it can be if you don&#8217;t do your homework. Find out what you must remember to do before you start your next home improvement project.           ]]></description>
          <pubDate>Thu, 17 Jul 2008 18:00:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/contractor_problems/6020/#When:23:00:00Z</guid>
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         <item>
          <title>Problem Solver: Free Trip</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_free_trip/6018/</link>
          <description><![CDATA[
When they won a free cruise to the Caribbean at a bridal show they say they had trouble cashing it in. Find out what to do if this happens to you.           ]]></description>
          <pubDate>Wed, 16 Jul 2008 16:30:01 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_free_trip/6018/#When:21:30:01Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Hiring Contractors</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/coming_up_hiring_contractors/6009/</link>
          <description><![CDATA[
How to make sure you&#8217;re not throwing away thousands of dollars when it&#8217;s time to make those home repairs           ]]></description>
          <pubDate>Wed, 16 Jul 2008 15:24:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/coming_up_hiring_contractors/6009/#When:20:24:00Z</guid>
        </item>
    
         <item>
          <title>Problem Solver: Dead Man Walking</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_dead_man_walking/5962/</link>
          <description><![CDATA[
Why did the Social Security Administration and the IRS have a man listed as &#8220;deceased&#8221; on their records? 7 On Your Side finds out what can be done to help.           ]]></description>
          <pubDate>Tue, 15 Jul 2008 17:00:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_dead_man_walking/5962/#When:22:00:00Z</guid>
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         <item>
          <title>Problem Solver: Duke Energy Reduces $1800 Bill</title>
          <link>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_duke_energy_reduces_1800_bill/5925/</link>
          <description><![CDATA[
Duke Energy reduces $1800 bill after 7 On Your Side asks SC Office of Regulatory Staff to investigate.           ]]></description>
          <pubDate>Mon, 14 Jul 2008 17:11:00 EST</pubDate>
<guid>http://www2.wspa.com/spa/news/problem_solver/article/problem_solver_duke_energy_reduces_1800_bill/5925/#When:22:11:00Z</guid>
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