The record-breaking heat in the Upstate has been even more troublesome for one family who says their home warranty company wouldn’t fix their air conditioner. For weeks they’ve been suffering inside their own home. So we turned up the heat on the warranty company to find out how we could get them the help they need. It’s a 7 On Your Side Problem Solver.

7 On Your Side has told you before that getting a warranty honored can take some work but what if you let the company make repairs to a major appliance six, seven, even eight times and it still wasn’t right? One Upstate woman says GE came to her home at least that many times but couldn’t make the repairs needed to get her freezer to work properly. Dianne Derby takes on her fight in this 7 On Your Side Problem Solver.

Many of us rely on the US Postal Service to get documents, medicine or other important deliveries. So when it’s not on time, it can leave you scrambling for help.
One upstate family says for weeks they have been getting their mail after dark. News Channel 7’s Dianne Derby managed to get a promise for an on time delivery in this 7 On Your Side Problem Solver.

What if your computer equipment was damaged by lightning and you felt your internet provider was to blame? That’s what one Upstate couple says happened to them. They say they couldn’t get Charter to install the necessary equipment to keep them safe from electrical surges. So News Channel 7’s Dianne Derby got Charter to do it for them. It’s a 7 On Your Side Problem Solver.

When you pay off your car the title is supposed to be handed over to you. But what if you had to wait nearly a year to get it in your hands? That’s why one Upstate man contacted 7 On Your Side. When he couldn’t get the bank to help News Channel 7’s Dianne Derby made sure the bank did.

Home warranties…there are plenty of choices out there but you want one that will give you the least trouble when you need the most help. One Upstate family felt they had found the right company until their claim was denied forcing them to fork over more than $3000 for a new air conditioning unit. When the company wouldn’t help the family News Channel 7’s Dianne Derby did. It’s a 7 On Your Side Problem Solver.

Power surges coming into your home can wreck havoc on appliances and electronics. But what if an animal outside of your home was the cause of the surge? Dianne Derby finds out who is responsible and what you can do to protect yourself in this 7 On Your Side Problem Solver.

When you hear the phrase “money back guarantee” it sounds risk free, right? Not necessarily. One Upstate family asked us for help when their Internet provider told them they were keeping their money even though they canceled within the 30 day time limit. Dianne Derby finds a way to help in a 7 On Your Side Problem Solver.